Regular internal audits confirm your Quality Management System is operating as intended and continually improving. ComplyOn delivers professional internal audit services nationwide, helping you prepare for certification, identify improvements, and maintain compliance year-round.
An internal audit is a systematic, independent evaluation of your QMS processes to confirm compliance with ISO 9001 requirements and your own documented procedures. Audits provide objective insight for leadership, ensuring decisions are informed by evidence, not assumptions.
Verify that teams apply documented processes consistently across sites.
Confirm records, forms, and logs provide sufficient proof for auditors.
Assess how effectively risk controls and improvement plans are implemented.
Check that corrective actions are closed out with demonstrable effectiveness.
Learn how audits fit within the ISO 9001 Quality Management System structure.
Clause 9.2 of ISO 9001 mandates internal audits at planned intervals. Effective audits go beyond compliance to uncover opportunities for efficiency, safety, and customer satisfaction.
Evaluate whether processes deliver the intended outcomes and KPIs.
Assess alignment of practices across departments, sites, and teams.
Identify non-conformities early to prevent downstream issues.
Translate findings into actionable enhancements for continual improvement.
Provide the evidence base required by certification bodies and regulators.
Give management confidence to make decisions backed by objective data.
Our methodology aligns with ISO 19011 to deliver structured, transparent outcomes.
Phase 1
Define scope, objectives, criteria, and timeline based on your QMS processes and risk profile.
Phase 2
Review previous audits, corrective actions, and key documentation to focus fieldwork on priority areas.
Phase 3
Interview staff, observe operations, and verify evidence against ISO 9001 requirements and internal procedures.
Phase 4
Document conformities, observations, and non-conformities with clear linkage to clauses and processes.
Phase 5
Collaborate on action plans, responsibilities, and verification to close findings effectively.
Comprehensive review of every ISO 9001 clause across departments or sites.
Targeted audits for critical processes such as purchasing, training, or service delivery.
Verify corrective actions from previous findings are implemented and effective.
Evaluate the quality and compliance of key external providers.
Simulate Stage 1 and Stage 2 certification experiences to ensure readiness.
Preparing for certification? Visit our Quality Certification page.
External auditors provide objective insight informed by cross-industry experience.
Keep your team focused on delivery while we manage planning, fieldwork, and reporting.
Professional reports align with certification body expectations and terminology.
Findings highlight constructive opportunities, not just issues to fix.
Identify and resolve non-conformities long before external auditors arrive.
Gain insights and coaching that build internal capability for future audits.
Scope, objectives, criteria, and schedules tailored to your organisation.
Interview and observation records mapped to relevant ISO 9001 clauses.
Clear classification of findings with supporting evidence and context.
Ready-to-track register for logging responsibilities, due dates, and status.
Executive-ready insights to support decision-making and resource allocation.
Need templates? Explore our Document Creation service for customised audit tools.
Effective internal audits are woven into your annual QMS rhythm. We help design schedules that balance coverage, align with risk priorities, and link directly to improvement programs.
Plan clause and process coverage across the year with clear ownership.
Adjust frequency based on operational changes, incidents, or strategic initiatives.
Train staff to conduct in-house audits between external engagements.
Feed audit insights directly into leadership reviews and decision-making.
Build your team’s capability with our Train programs.
Access structured audit forms with clause references from any device.
Capture findings on the spot and assign actions immediately.
Visualise trends, overdue actions, and audit coverage across locations.
Keep follow-up tasks, reviews, and surveillance audits on schedule.
We configure platforms like CertCrowd so your audit programme stays efficient and audit-ready.
Engage our auditors to plan and deliver your programme end-to-end.
Mentor your internal team to build confidence and capability.
Simulate external audits to benchmark readiness before Stage 1 or Stage 2.
Translate audit data into executive insights and action plans.
Facilitate closure of findings and verify effectiveness over time.
Considering outsourced audit support? Explore our Outsourcing Services.
ComplyOn makes ISO 9001 internal auditing straightforward and valuable. Our independent auditors identify improvements, verify compliance, and prepare your team for successful certification.
Contact us today to schedule your internal audit or discuss ongoing QMS support tailored to your organisation.
Experts in ISO, Cybersecurity and Compliance
ComplyOn is the result of 100’s of years of combined Compliance experience – resulting in a carefully crafted, simple solution to your Compliance Management needs.
Proud partner supporting compliant and resilient Australian organisations.
© 2025 ComplyOn.