Maintain

Ensuring your systems continue to comply with ISO requirements such as ISO9001 Quality, ISO27001 Information Security, ISO45001 Work Health and Safety and ISO14001 Environment requires an ongoing commitment. There are key tasks and processes that need to be completed on a regular basis such as policy review, internal and external audits, management review, review of objectives and plans to achieve them, risk assessment and corrective action.

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Engine maintenance representing system maintenance and continuous operation

Internal audit

Internal audits are required to maintain certification or compliance to ISO standards. We can help with developing an internal audit program, training your staff to undertake audits, reviewing findings, and developing corrective action processes to address nonconformance or we can undertake the audits themselves and manage the internal audit process from end to end.

Tape representing measurement and systematic maintenance processes

External audit

If you are certified, you will have an external audit at least on an annual basis. We can assist by reviewing your readiness for the audit beforehand to identify and resolve any issues you may have so that the audit goes as smoothly as possible. In addition, we can represent your business in the audit and be your key person who guides the external auditor and certifying body through your system and demonstrating evidence, facilitating interviews and observations.

Lawn maintenance representing regular upkeep and systematic care

Policy & documented information review

Compliance with ISO standards require certain mandatory policies and documented information to be in place including documents such as Quality Policy, Information Security Policy, Environmental Policy, OHS Policy or a Statement of Applicability. These documents are not set and forget. Its important to have a process in place to review these mandatory documents and ensure they continue to comply with the related standard but even more importantly that they continue to meet your requirements and are adding value to your organisation. We can help with this.

Tangled drawing representing complex documentation that needs organized maintenance

Management review

Top management have a responsibility to provide leadership over your systems, including reviewing and making decisions regarding policy, objectives, resourcing of the system. To do this top management must review key system inputs including performance of objectives, internal and external audits, incidents and corrective action, feedback from stakeholders. We can facilitate this management review process in a number of ways and ensure it is a time effective and value adding process for your Top Management and ensure all external requirements are met.

Risk management

All of the Iso standards such as ISO9001 Quality, ISO27001 Information Security, ISO45001 Work Health and Safety and ISO14001 Environment require risk management processes. The good news is that they are not particularly prescriptive about how you go about it. Best practice would involve identifying key risks and some risk mitigants or controls to either eliminate these risks or reduce the consequences and or likelihood to an acceptable level. A process should be put in place to evaluate or assess these risks on an ongoing basis. We can help you identify and implement a suitable risk management process that will ensure ongoing compliance with ISO standards but also add value to your organisation.

Corrective action

Things happen. A good corrective action process enables the reporting of incidents or issues and their resolution. Whether it be an actual incident or a near miss or an opportunity for improvement, providing staff with an avenue to record these events and for a responsible person to evaluate and correct the issue is important for compliance with standards such as ISO9001 Quality, ISO27001 Information Security, ISO45001 Work Health and Safety and ISO14001 Environment. We can help you identify and implement a suitable corrective action process that will ensure ongoing compliance with ISO standards but also add value to your organisation.

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