A system is not meant to be a document that sits on a shelf, it’s your processes to ensure your business undertakes work in a consistent way, meets your requirements and achieve your objectives.
So you need to train your staff and ensure they are aware of system requirements and their responsibilities with regard to the system.
In any organisation there are typically 4 types of roles involved in management of the system - Top Management, Managers, Management Representative and Workers. We ensure each group is aware of their specific obligations with regard to your systems.
Provide leadership over the system, set and review objectives, determine policy, review the results of audits and incidents.
Ensure workers meet requirements, train employees, provide day to day leadership, roll out systems and processes to achieve objectives, ensure changes to systems are understood and implemented.
We roll out programs for each of these roles to ensure they are aware of their obligations. This may involve train the trainer processes for larger organisations or organisations with staff dispersed to many locations, or it may involve face to face role specific workshops.
